Last night I got a follow up call from 1-800-Flowers. The guy's accent was so strong I barely understood him and started to hang up before I realized he was returning a call per my request. I knew we were in trouble right about the time he asked me to spell J-O-H-N-S-O-N. I don't know which country he was in but it wasn't the US...
Meanwhile, an American in need of a job does not have one as big business peddles the notion that Americans won't work. Americans won't do customer service jobs? That's nonsense! Many a successful American got his or her start answering phones and/or delivering office mail. Don't believe the hype!
An American company is exploiting some poor person somewhere else in the world who needs to eat and/or feed a family and is probably all too happy to work for an American company oblivious or not concerned that s/he is being taken advantage of. That same American company claiming patriotism, all the while denying an American employment but depending on Americans to buy or use their goods and services, is charging us exorbitant prices for their exploitation of others. Big business rips folks off, line the pockets of their shareholders and CEOs, and American consumers get NOTHING in return, not a job, not a discount, yet we are expected to accept the inferior customer service we receive.
Often, I feel sorry for the poor representatives. They probably think Americans are mean as hell because of the tongue lashings they get because their English is bad or because they simply do not understand our varied temperaments and geographically cultural differences. Customer service is the face of a company. Any company that cares about it's customers does not farm out this department to foreign lands. They just don't...
NEVER let anyone tell you that Americans won't work. Demand that they finish the sentence. Americans won't work FOR PEANUTS while CEOs pay themselves in cashews...
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